What is your return window?

You may return eligible items within 30 days of delivery. Items must be unworn, unwashed, with all tags attached and in original packaging.

How do I start a return?

Email support@supremepants.com with your order number and reason for return, or contact us via the Contact page. We will reply with a return authorization and next steps.

Are there return fees?

If the return is due to our error (damaged, defective, or wrong item), we cover return shipping. Otherwise, return shipping is the customer’s responsibility and may be deducted from your refund if we provide a prepaid label.

Can I exchange for a different size?

Yes, exchanges for size or color are available within 30 days, subject to stock. If the desired item is unavailable, we will issue a refund instead.

Which items are final sale?

Final sale items include limited-release drops explicitly marked as Final Sale, underwear/socks, gift cards, and items noted as non-returnable on the product page.

Refund & Returns Policy

Q: How long do refunds take?

Once your return is delivered and inspected, refunds are processed within 3–5 business days to the original payment method. Your bank or card issuer may take an additional 3–10 business days to post the credit.

We want you to love your Supreme Pants. If something isn’t right, we’re here to help.

Effective date: January 1, 2026

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Return Window

30 days from delivery for eligible items.

Condition

Unworn, unwashed, with tags attached and original packaging.

Processing

Refunds within 3–5 business days after inspection.

Eligibility for Returns

- Items must be in original condition: unworn, unwashed, free of odors or marks, with all tags attached. - Include original packaging, accessories, dust bags, and any included documentation. - Proof of purchase (order number or receipt) is required. - Non-returnable: items marked Final Sale, limited-release drops marked as non-returnable, underwear/socks, gift cards, and items indicated as non-returnable on the product page. - Returns requested beyond 30 days from delivery are not accepted.

How to Start a Return

Locate your order number in your confirmation email or account.
Contact us via the Contact page or email [email protected] with your order number, item(s), and reason.
Wait for your Return Authorization (RA) with instructions and the return address. If applicable, we may provide a prepaid label.
Pack securely. Include all original packaging and your RA inside the parcel.
Ship the parcel and keep your drop-off receipt/tracking for your records.

Note: Unauthorized returns or returns sent without an RA may be refused or delayed.

Return Shipping & Fees

- If the return is due to our error (damaged, defective, or incorrect item), we cover return shipping and provide a prepaid label. - For preference-based returns (fit, change of mind), customers are responsible for return shipping. If we provide a prepaid label, its cost may be deducted from your refund. - Original shipping fees are non-refundable unless the return is due to our error. - We do not accept cash-on-delivery (C.O.D.) returns.

Exchanges

Exchanges for size or color are available within 30 days and are subject to stock availability. To ensure the item doesn’t sell out:

- Place a new order for the desired item, then initiate a return for the original item. - Alternatively, request an exchange via support; we will hold inventory where possible for 48 hours after issuing your RA.

Refunds

- After your return is delivered and inspected, refunds are issued within 3–5 business days to the original payment method. - Your financial institution may take an additional 3–10 business days to post the credit. - If you used a combination of payment methods (e.g., gift card + card), refunds are applied back to those original methods accordingly. - If an item is returned not in original condition, a partial refund or restocking fee (up to 15%) may apply at our discretion.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Please include:

- Your order number, - Photos of the item and packaging, - A brief description of the issue.

We will provide a resolution which may include a replacement, exchange, or full refund. We cover return shipping for verified issues.

International Returns & Duties

- International customers may return within 30 days; return shipping and any duties/taxes are the customer’s responsibility unless the return is due to our error. - Mark the parcel as “Returned Goods” to avoid unnecessary import charges. Any additional fees we incur may be deducted from your refund. - Original duties/taxes paid to local authorities are non-refundable; consult your local customs office for potential recovery.

Holiday & Promotional Returns

Purchases made between November 15 and December 31 may be returned until January 31 of the following year, provided all standard conditions are met. Items marked Final Sale remain non-returnable.

Order Cancellations & Changes

- You can request a cancellation or address change within 60 minutes of placing your order during business hours. - Once an order is processed or shipped, we cannot guarantee changes or cancellations. You may initiate a return after delivery.

Packaging Guidelines

- Use original packaging where possible, including garment bags and tags. - Place items in a clean poly bag before boxing to prevent damage. - Include your RA number and order number inside the parcel. - Use a trackable service and keep proof of shipment.

Frequently Asked Questions

How do I track my return? Can I return multiple items in one parcel? What if my package is lost in transit when returning? Do you offer store credit? Can gifts be returned?

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